Data User Support

An aerial view of Jakobshavn Isbrae, Greenland's largest outlet glacier and the fastest moving glacier in the world, shows bright blue melt ponds amidst deep crevasses. —Image from John Mauer, NSIDC

Without data users, we would not need data management. NSIDC is known for its knowledgeable and responsive customer service.

The User Services group works closely with users to find data, answer technical questions about data manipulation, recommend specific data sets for research, and respond to general questions about the cryosphere. In addition to being a reliable resource, the group performs an advocacy role for the user community and works to inform data teams about user feedback as new resources come into development.

Service policies, use, and copyright

Service expectations

NSIDC User Services strives to acknowledge receipt of correspondence from users within 24 hours during normal business operations. NSIDC User Services is responsible for responding to inquiries from users and is staffed Monday through Friday from 9:00 AM through 5:00 PM Mountain Time, excluding United States holidays. We are accessible via phone, fax, e-mail, and postal mail. We work to provide thorough and timely answers or information to users, but please be aware that we are often consulting with other staff on requests to ensure that replies are accurate. We will keep you informed on the status of your request and respond to it as quickly as possible.

Use and copyright

Users may download and use any imagery or text from our Web site unless it is specifically stated that the information has limitations for its use. We ask that the use of any imagery, text, or data accessed from the NSIDC Web site be credited as having been provided by the National Snow and Ice Data Center.

Citations and acknowledgements

See Citing NSIDC Data for a description of our policy regarding the citation and acknowledgement of the use of our data sets.

If you need additional help, please contact User Services.